FAQ

Do I need an account to place an order?

Yes, to place your order it is required that you register with us through a few simple steps and create an account. We require only necessary contact details to provide you with a holistic experience in terms of faster checkout, delivery and tracking of your order. By creating an account you can also save your favourite products to a wishlist and access them later.

Can I make changes to my account details?

Yes, you can make changes through the My Account tab. In the event you don’t remember your password, you can reset it from the login screen,no deposit bonus through the Forgot Password link. An email will be sent to you on how to proceed.

What about the safety of the personal details that I have shared with you?

We guarantee you that the information provided by you is absolutely safe and will not be disclosed anywhere. This information is to enable us to provide you with a better service by understanding your needs and preferences, and for you to be able to have a faster checkout and track your products better.

How do I change my subscription status for newsletters?

Through our newsletters we keep you updated on the latest trends, collections and activities that we have undertaken. In case you require to opt-out of this facility, you can do so under the Newsletter tab in the Footer of the page.

In case of further queries, how do I to get in touch with your Customer Care team?

You can reach out to our Customer Care team through various channels. Please feel free to drop an email to onlinechellis@gmail.com or give us a call at +91-8110939119 between 10 Am to 6 Pm from Monday to Saturday.

What is the process to purchase a product from your website?

You can order a product from our website by following a few simple and easy steps.

  1. Select the product of your choice.
  2. Click on the add to cart to button.
  3. At this point, you can continue shopping and add more products of your choice to the cart. Or you can proceed to checkout.
  4. In the checkout page, please provide your billing and shipping details, along with your payment method.
  5. Remember to check your order summary and then click “Place order” to proceed with the payment.
  6. You will be redirected to our secure payment gateway page.
  7. Once your transaction is through, we will send a confirmation to your registered email address.

What are the different modes of payment available?

Currently, we offer payment methods – Razor  Payment Gateway (Net banking, credit cards, debit cards and UPI). The default payment currency is set to INR.

Why did my payment fail and not go through?

Your payment could have failed due to one of the following reasons:

(a) Incorrect entry of card details, including name, card number, expiry date, CVV or 3D secure pin.

(b) Invalid or out-of-date card details.

(c) An outage or system failure from the bank’s end.

(d) Accidental closing or refreshing of the payment page while your transaction was being processed.

(e) Connection error between your bank and our payment gateway due to technical glitches.

What do I do in case my payment fails?

If you face any of the above situations, please reach out to our Customer Care team, who would check the transaction details and send you an email regarding your payment, order status and how to proceed. If we are unable to get in contact with your bank, there might be a slight delay. We shall get in touch with you at the earliest and help you resolve the issue at the earliest.

How secure is your online payment system?

We value our customer’s safety and privacy to the maximum. All your transactions and payments are processed in a secure environment, complying with the industry standards.

How long it will take to process the order?

All of your orders will be dispatched within 24 hours of order placement.

Orders which we received Before 6 pm, will be dispatched on the same working day.

Orders which we received After 6 pm, will be dispatched on Next working day.

Where can I track my order?

We will be sending you an email with updates on the status of your order. You can also track it in the My Account page of our website. Feel free t reach out to our Customer Care team for more details about your order.

Once the products are shipped from our location, you will be sent an email with the delivery details and tracking methods I.e. (AWB number/reference no) along with the courier company details through email.

What are the different order statuses to keep a track of?

(a) Pending – Payment pending or unsuccessful

(b) Processing – Payment successful, yet to be shipped

(c) Shipment in Transit – Order has been shipped from our warehouse

(d) Cancelled – Order has been cancelled due to non-payment or customer request

(e) Closed – Successful order cancellation based on customer request and refund has been initiated

(f) Completed – delivered the order successfully.

How can I cancel my order?

If you need to cancel your order, you should send email to onlinechellis@gmail.com or give us a call at +91-8110939119 Before order dispatch.

How do I return/cancel or get a refund amount my order?

If you have placed the order by using Credit / Debit card / Net banking option, the cancel amount will be credited automatically back to your card holder’s account within 4 to 5 working days.

For any assistance in this process, kindly contact our Customer Care team.

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